Responsible Digital Front Door for Care Navigation
Guide patients to the right level of care, at the right time, within your hospital network. From emergency triage to specialist referral to supported self-care, governed by clinical rules and transparency.
Built for Malaysian healthcare. Designed for enterprise deployment.
Clinical Values
- Reduces inappropriate ED presentations by guiding low-acuity cases to primary care or self-care pathways
- Provides clinicians with structured symptom histories before arrival
- Improves prioritisation for higher-risk patients
- Supports continuity by routing patients into appropriate specialty services
- Preserves clinician oversight through configurable escalation thresholds
Operational Values
- Creates a consistent digital front door across hospital groups
- Directs demand to appropriate service lines based on clinical acuity, not marketing preference
- Improves utilisation of clinic capacity and subspecialty services
- Reduces front-desk congestion and call-centre burden
- Generates system-level insight into patient demand patterns
What It Is
Qmed NORA is a clinically governed digital intake and triage layer. It acts as a care-navigation system, operational demand-management tool, and patient education engine—not a marketing chatbot or coercive referral engine.
Core Capabilities
Outcomes You Can Measure
More appropriate utilisation of ED and specialty clinics
Higher conversion of suitable cases into scheduled services
Reduced leakage to external facilities through better navigation
Earlier engagement in patient journeys
Data-driven service line planning
The Plain Truth
Care Navigation, Not Lead Generation. Clinically Governed Digital Front Door. Right Care, Right Place, Right Time. Patient Safety First, Operational Efficiency Always.